Sunday, April 25, 2010

Customer Service

We here a lot of things today about serving the customer. Really this should be first and foremost in the minds of each service organization. We at Elite Systems Solutions believe in listening to our customers and then responding with accurate, true and detailed responses to their questions or statements.

I recently was privileged to be named CEA's Mark of Excellence' 2010 Leadership Award recipient. This award is given to the individual who has made a significant contribution to the Installed Home Technology space over the previous twelve months. I was honored to be chosen. In my remarks and in published remarks on CEPro.com's website I made the statement that I believe in telling the client the truth, even if it costs us the work. I can not do everything imaginable and even if I could, most of my clients couldn't pay the price it was require.

It is time that we in the installation community began to listen to the customer, not promise the moon and deliver what is promised. I want to raise the level of our reputation, not continue down the path that make each of us look like we only are in it for a big payoff.

What do you think? Shouldn't we under promise and over deliver? Shouldn't we be honest with what we can provide? Write me and tell me what you think.

As always,

...bringing technology home!